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Signed in as:
filler@godaddy.com
Please reach us at info@denlob.com if you cannot find an answer to your question.
Once shipped, customer receives an SMS and E-mail on registered contact number and e-mail id containing courier company name and tracking number. Or maybe you can simply go to the “Track now” option available on our website.
This usually happens when you place an order as a Guest without creating an account on our website. If you first create an account and then place the order, it will reflect under your account. However, you can still track your order status by following the below mentioned step: Click on SIGN IN ACCOUNT on the top right corner of the website. Select Track Order Enter your details
It takes 4-7 days to ship an order. Once shipped, a product should bedelivered to you within 5 days. However, there might be some delay in delivery due to below mentioned reasons: If the area where you live is very interior in the region. Natural calamities like heavy rain, earthquake etc. Political disturbance, National and Regional holidays etc.
We have you covered! We will call you and confirm your availability and reschedule the delivery for you.
Sorry, as per company policy, a package can’t be opened before delivery is accepted.
But you can accept the package & get in touch with us later in case you have any concerns.
Yes, we’ll make sure that the delivery is re-attempted the next working day if you can’t collect your order the first time.
Sorry about this. Delivery time for an order cannot be changed yet.
Sorry, this option is not available yet.
You can request for the item to be replaced or returned by sending us a mail on info@denlob.com or calling our helpline number +91 7676209993 between 9 AM and 8 PM
Please contact our Customer Support with the service centre details so that we can look into this.
The courier person will call you before delivery only if he cannot find your location with the address shared.
Please let us know the details by contacting our Customer Support & we’ll look into this for you.
Please reach us at info@denlob.com if you cannot find an answer to your question.
You can cancel an order using any of the below mentioned methods:
Order can be cancelled only before dispatch. Once cancelled, complete amount will be refunded.
Yes, Industrybuying.com reserves the right to cancel any order under the following circumstances:
Of course, a product can be returned but only under the following circumstances:
Mentioned below are the criteria for Return
Customer should follow the below mentioned steps in order to Return any item.
A. The product is unused. Not even once
B. Brand packaging should remain intact.
C. Invoice should be available
D. All the tags/labels should be available
In some cases where our Logistic Service Provider doesn’t provide reverse pickup facility, customer will have to send the product on his own to us only through India postat the below mentioned address once the request for reverse pickup is raised: Denlob Towers, # 402, 4th Cross, 8th B Main Road, HRBR BDA Layout 1st Block, Kalyan Nagar, Bengaluru-560043, Karnataka, India Landline: +91-080-79600748
Once sent, customer needs to share the Courier slip along with the following bank details at info@denlob.com:
In order to justify supply chain cost, we don’t encourage returns for those products worth less than 1000.
If you receive the product in a different color, however, specifications are same then return will not be done.
Sorry about that. Please get in touch with our customer care team at info@denlob.com or call us on our helpline number +91 7676209993 between 9 AM and 8 PM
If the problem has occurred during delivery then please get in touch with our customer care team. If it is a manufacturing complaint, you can get in touch with the authorised service centre of the brand for help.
Once cancelled, full amount will be refunded to the customer based on the payment mode chosen by the customer at the time of placing the order.
1. Credit/Debit Card/Net Banking/Wallets – 2 business days
2. If you have made the payment by NEFT and Cheque you need to share the below mentioned details at info@denlob.com from your registered e-mail id.
3. For EMI payment, refund will be credited in 6-8 business days after cancellation.
Once the order has successfully passed the Product Inspection, refund will be done according to the payment mode chosen by the customer at the time of placing the order.
1. Credit/Debit Card/Net Banking/Wallets – 2 business days
2. If you have made the payment by NEFT and Cheque you need to share the below mentioned details at info@denlob.com from your registered e-mail id.
3. For EMI payment, refund will be credited in 6-8 business days after cancellation.
You will be notified via email once your refund has been processed The following is the timeline for refunds
Cancellations are accepted by industrybuying for the following reasons.
a. If the order is not serviceable by us due to non availability of the product among any of our vendors
b. If your pin code is not serviced by any of our courier partners
c. If the procurement is taking longer than 7 working days and you are not willing to wait further You can always check My Orders page to see the status of your order.
If you have received a product in a damaged or defective condition or it is not as described, you can return it to get a brand new replacement at no extra cost!
The replacement order is initiated after the originally delivered item is picked up and received back at our warehouse. Please check the SMS & email we send you for your replacement request for more details.
You can check the email & SMS we send you as soon as a replacement request is approved for details of your pickup & replacement.
Return of an entire order is not necessary in this case. You can return one or many items in your order.
In case the product you received is 'Damaged', 'Defective' or 'Not as Described', our Return policy has got you covered. If you are not fully satisfied with what you ordered, you can easily request to return by contacting us at info@denlob.com or call us on our helpline number +91 7676209993 between 9 AM and 8 PM
Yes, you can return an item or items in your order if you have ordered multiple items.
Sorry, returns are not possible after the policy period.
You can get in touch with the brand or an authorised service centre of the brand to claim the warranty for your product if applicable.
Yes, the free gift has to be returned along with the originally delivered product.
Our customer care team will get in touch with you immediately once you request a return
Please reach us at info@denlob.com if you cannot find an answer to your question.
No need to worry! You can contact us to check if you’ve paid for the order. If you did successfully pay, the order will be placed for you by our team.
You can choose to pay for an order with any of the below methods:
Certainly! You can use your Debit/Credit card or Netbanking to shop on our mobile website.
It’s easy & simple to pay using your Credit or Debit card!
You can choose to pay on industrybuying with any Visa, MasterCard or American Express Credit cards issued in India.
You can choose to pay on industrybuying with any Visa, MasterCard or Maestro Debit card.
We currently do not store any card information and all transactions happen through authorized and secure payment gateways.
Absolutely! At DENLOB, we use the highest possible security (256-bit encryption) to protect your card details. All credit card and debit card payments with us are also processed through secure and trusted payment gateways which are managed by leading banks. Also, banks now use the 3D Secure password service for online transactions and they provide an extra layer of security through identity verification.
Currently COD orders are also not available for high value orders. We might also inform you when an order is not serviceable by COD and ask to convert it to a prepaid order.
Fraud detection and prevention are very important for us as we want to make sure that all transactions with us are genuine and authorized. We take many steps to keep our customers’ details completely secure.
You can buy by paying part of the amount from your Paytm, PayU or MobiKwik Wallet and paying the rest using any other prepaid method of payment such as Credit/Debit Card or NetBanking. Please note that Cash-on-Delivery cannot be combined with a Wallet payment.
You can write to info@denlob.com for your corporate requirements.
You can get a 3D Secure password by registering your Credit/Debit card from your bank's website.
The 3D Secure password is known only to you & this makes sure that only you can use the card for shopping online.
A 3D Secure password is a security measure from VISA & MasterCard that adds an extra layer of security through identity verification for your online Credit & Debit card transactions.
DENLOB'S EMI scheme is available for American Express, Citi & HDFC credit card holders only. You may choose to pay in 3, 6, 9 or 12 month instalments. The minimum order value to avail the EMI payment option is Rs 3,000.
There is NO processing fee charged for availing Industrybuying's EMI payment option. On return or exchange, interest charged by the bank till that time will not be refunded by Industrybuying.
You may check with the respective bank/issuer on how a cancellation, refund or pre-closure could affect the EMI terms, and what interest charges would be levied on you for the same.
The Bank charges annual interest rates are calculated according to the reducing monthly balance. In the monthly reducing cycle, the principal is reduced with every EMI and the interest is calculated on the balance outstanding.
Please reach us at info@denlob.com if you cannot find an answer to your question.
Unfortunately, products listed as 'Out of Stock' or ‘Temporarily Unavailable’ are not available for sale
It means that the stock for the product is not available with our vendors at the moment & so, you can’t buy it now.
No, It's not. You can checkout as a guest but you will have to provide us with a valid e-mail, phone number and address for us to send you the goods.
Such items are expected to be released soon and you can pre-book them. The item will be shipped to you on the day of its official release and will reach you within the delivery time mentioned by the seller. The Preorder duration varies from item to item.
Installation of the products is offered on some devices which is mentioned as optional next to product listing with below mentioned terms:
Sorry, we don't deliver items outside India yet.
Please reach us at info@denlob.com if you cannot find an answer to your question.
All products bought on www.denlob.com with manufacturer warranty. You can check with the manuals provided with the product or the manufacturer's website for information about a service centre close to you.
Most service centres accept a proof of purchase( i.e. original invoice ) as proof to provide warranty service. If you face any trouble please contact us for help at info@denlob.com
We will have to open the box to seal a warranty card and most consumers don't accept items if the box has been opened. Hence as a policy we don't seal on warranty cards. All manufacturers accept the purchase invoice as proof to provide warranty. Please keep it safe.
Yes, the warranty for your replacement will be the same as your initial product.
DENLOB is India’s prime destination for purchase of Electronic Security goods. To let you experience the true joy of online shopping, we come up with online sale from time to time on a varied range of products. Our online coupons and special offers give our customers numerous alternatives for simple saving and smart shopping. Our online Stock Clearance Sale encompasses an endless list of products that includes Access Control, Intrusion Panel, Video Surveillance, Home Automation Products, Fire safety Products etc to name a few and offers discounts as high as up to 90%. Explore our exclusive collection and get your choicest product at discounted prices.
We make your shopping experience more pleasing by presenting you with the perfect discount coupons on right time at the right price. In addition to it, you can also get the best exclusive offers on diverse products too. Our products are priced at competitive ranges and are generally available at discounted rates. You can simplify your search by applying the appropriate filters and find the best deals online for you.
DENLOB had made some Tailor made solution which will serve your security needs here we also offer Product installation for your connivance and safety purpose.
With the deals of the day, every day is a shopping day. At our DENLOB eStore, we have a lot of attractive offers at incredibly low prices. Besides offers and discounts, the deal of the day gives additional discounts to customers and offer products at further reduced rates. It is one of those daily chores that you would never want to miss. You can get all that you want under one roof at DENLOB at great online discounts every day. Get the ‘wow’ shopping experience with our range of special Offers. Find the best deals online and grab them before they go. Stay updated with on-going offers and deals to save more while shopping online.
We at DENLOB have deals on each day depending on clients demand on the products. Some will be clearance sale & some will be Season Discount sale.
Are you stressed because you have crossed your budget? Stay guilt-free with exclusive special offers at DENLOB e-store, which brings to you a wide variety of products at the lowest prices ever offered. Shoppers can now celebrate with our Stock Clearance Sale online, that offers up to 90% off. The products listed under this sale are sure to reach you quickly, as they are dispatched within 24 hours. We also offer customer friendly services like doorstep delivery and bulk buying facility. Our multiple payment options and secure payment gateways, make it convenient to shop from DENLOB. So, wait no more. Be a part of the online shopping extravaganza sale online and get lucky by availing special discounts.
We at DENLOB have deals on each day depending on clients demand on the products. Some will be clearance sale & some will be Season Discount sale.
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