Cancelation Criteria

Customer needs to inform us through call/email within 7 days of receiving the order. 

• Product should be unused. 
• Invoice should be available. 
• We will raise a request for Reverse pickup and try to arrange it from our end. Once the pickup is arranged our courier partner will collect the product within 2-3 business days. 
• Customer needs to pack the product with Brand packing & paste the invoice on it. 
• Customer will handover the product to the courier boy. 
• Once the pick up is done, product will be sent to us by the courier partner. 
• After receiving the product, quality check will be done over the product by our team which takes 2 days time. 
• If product is found damage/defective by our team, We will try to arrange a replacement; however, it depends on the availability of the product. In some cases, where our Logistic Service Provider doesn’t provide reverse pickup facility, customer will have to send the product on his own only through India post at the below mentioned address after the request for reverse pickup is raised:

Denlob Technologies private Limited 

Denlob Towers, # 402, 4th Cross, 8th B Main Road, HRBR BDA Layout 1st Block, Kalyan Nagar, Bengaluru-560043, Karnataka, India Landline: +91-080-79600748

• Once sent, customer needs to share the Courier slip along with the following bank details at info@denlob.com: 

                              1. Account number 

                              2. Account holder name (Same as registered with www.denlob.com ).

                              3. IFSC Code

• Incase, after receiving the product if we found any discrepancy by our Quality inspection team, we will re-ship product to the customer and in that case customer will have to bear the courier charges for re-shipment in order to receive the product. No courier charges for sending the product will be reimbursed.

• Once the order gets cancelled, amount will be refunded to the customer based on the payment mode chosen by the customer at the time of placing the order. 
• Credit/Debit Card/Net Banking/Wallets – 2-4 business days 
• If transaction is done by through NEFT and Cheque then customer need to share below mentioned details at our Email Id info@denlob.com from registered e-mail id. 

                             1. Account number 

                             2. Account Holder name 

                             3. IFSC Code

• After receiving the required information for refund, refund will be processed in 2 business days and same will reflect in your account in another 2-4 business days. 
• For EMI payment, refund will be credited in 6-8 business days after cancellation.

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